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Frequently asked questions

Tablet and phone on a table with a silhoette of a figure and some text saying Ask Daisy.


Curious about Daisy? Here are some of the most frequently asked questions we receive and their answers, all gathered in one place:

What is Daisy?

Daisy is the new virtual assistant from OLT. As a virtual assistant, Daisy can assist participants to further understand and navigate their way through the course material. Daisy will offer a variety of features that will be expanded on over time including forum interactions and quizzes on every course page. Licensed organisations and tutors will be free to enable/disable each individual feature as they see fit.

How does Daisy work?

It’s simple, ask Daisy a question and she will respond as helpfully as possible based on the course and course page you are viewing. It's important to note that whilst Daisy is based on an advanced language model her role is that of a virtual assistant for our courses and as such her responses are limited to the scope of the course and topics within it.

Can I ask Daisy anything?

As your virtual assistant, Daisy’s role is to support you with any queries or offer clarification on any OLT course or topic on which you are enrolled. However, she is unable to help you with topics outside the scope of your course. This is because Daisy is powered by an advanced language model and therefore, responses will be limited to the scope of your selected course. However, you could always try asking her a joke or two.

Where do I find Daisy?

You can currently access Daisy easily on all UK paid course pages (with the exception of Further Education and ATT courses) . Simply login on to your course and click on ‘Ask Daisy’ at the bottom of the screen to open the chat function and ask her a question.

Will Daisy be replacing the role of OLT tutors?

No, Daisy’s purpose is not to replace the role of tutors but to provide additional support and guidance to users, complementing the work of our wonderful tutors. If you need more individualised assistance beyond what the course page provides, you may wish to seek additional support from your tutor or the OLT team!

Can I turn Daisy off?

Yes, administrators can turn off Daisy related features via their organisation setting page. Tutors can turn off Daisy related features for their cohort(s) via the individual cohort home page.

How secure is Daisy?

Daisy is never provided with any personal data. She receives only the information you provide her alongside having access to our course material. At OLT we take the security and privacy of our community very seriously and have implemented various measures to ensure that all user data is secured and protected.

Let us know what you think!

Have some feedback to share about Daisy? Why not let us know by selecting ‘Ask Daisy’ and clicking on the ‘Give feedback’ option. We’d love to hear what you think.

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